Privacy Policy

Who we are

Bool Audio is a sole trader business based in the United Kingdom, designing and handmaking precision hi-fi components. You can contact us at info@boolaudio.com.

For the purposes of UK data protection law, Bool Audio is the data controller for the personal information collected through this website.

Analytics

We use Umami, a privacy-friendly, open source analytics tool, to understand how visitors use this website. Umami collects basic information such as page views, referral sources, browser type, and country — but does not use cookies, does not track you across other websites, and does not collect any personally identifiable information. The analytics data is stored on our own private server and is not shared with any third party.

No consent is required for this analytics tool under UK GDPR as no personal data or cookies are involved.

What information we collect

We collect personal information only when you actively provide it to us:

• Enquiry form — your name, email address, and the message you send us.
• Blog comments — your name, email address, and comment text. Your email address is not displayed publicly.

We do not use cookies for tracking or advertising.

How we use your information

We use the information you provide solely to:

• Respond to your enquiry or question.
• Display your approved comment on the relevant blog post.

We will never use your details to send you unsolicited marketing. We will never sell, rent, or share your personal data with third parties for their own purposes.

Our legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Contract performance — processing your order, shipping your product, and issuing invoices.
• Legal obligation — retaining financial records for six years as required by HMRC.
• Legitimate interests — responding to enquiries you have sent us.
• Consent — displaying your name alongside a blog comment you have submitted.

Orders and customer data

When you place an order with Bool Audio — whether directly by email, via eBay, or through one of our authorised distributors — we collect and process personal information necessary to fulfil that order. This may include your name, email address, and postal address.

Email and bank transfer orders

When you order directly, we use your name, email address, and postal address to process and ship your order, and to send you an invoice. We do not store your bank account details. Order and invoice records are retained for a minimum of six years in accordance with HMRC requirements for sole traders.

eBay orders

If you purchase through eBay, your personal data is handled in accordance with eBay's Privacy Notice. We receive only the information necessary to fulfil and ship your order.

Orders via our distributor

Bool Audio products are also available through authorised distributors. If you purchase through a distributor, your personal data is handled primarily by them under their own privacy policy. We may receive limited order information (such as product and quantity) for production and warranty purposes, but we do not receive your personal contact or payment details from distributor sales.

Invoicing

We use custom invoicing software, operated exclusively on private infrastructure under our direct control, to issue and store invoices. No invoice data is transmitted to or processed by any third-party service. This software processes your name, email address, postal address, and the details of your order.

How long we keep your data

We keep different data for different periods depending on its purpose:

• Enquiries — retained for 12 months from the date of enquiry, then deleted. You may request earlier deletion at any time by contacting us at info@boolaudio.com.
• Blog comments — retained for as long as the blog post is published, or deleted on request.
• Order and invoice records — retained for six years from the date of the transaction, as required by HMRC. These records cannot be deleted earlier as retention is a legal obligation.

Where your data is stored

Website enquiries and blog comments are stored securely in a private database hosted by Railway, a cloud infrastructure provider based in the United States. Railway is committed to GDPR-compliant data handling.

Order and invoice records are stored exclusively on our own private infrastructure, located in the United Kingdom, under our direct control. This data is not held by Railway or any other third-party cloud provider.

We take reasonable technical measures to protect your data, including encrypted connections (HTTPS) and access controls on our systems.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate information.
• Request deletion of your data.
• Object to how we process your data.
• Withdraw consent at any time (where consent is our legal basis).

To exercise any of these rights, please email us at info@boolaudio.com. We will respond within 30 days.

Third-party links

Our website contains links to third-party sites (such as Instagram, YouTube, and Facebook). We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.